You can ask for a refund after receiving the initial concept for a logo. However, the refund will not be entertained once you approve or ask for changes in the initial designs. If you ask for a refund before receiving the initial design concepts, you will get a Full Refund (a 10% service & processing fee will be deducted). You would be eligible for 66% of the refund if you request it within 48 hours (10% service & processing fee will be deducted) of receiving the initial concept. You would be eligible for 33% of the refund if you request it within 48-120 hours of initial delivery (10% service & processing fee will be deducted). You cannot request a refund after 120 hours of the initial project delivery. However, we value our esteemed customers and encourage them to consult with us in the case of any concern. You cannot request a refund if no action has been taken on an order within 30 days after placing it or after 30 days of inactivation or non-responsiveness from the client’s side. However, we welcome you to reactivate your design order any time after submitting a certain fee, depending on the project. We will not entertain a refund once we’ve delivered the final files. You cannot ask for a refund on a website package once the website design is approved. You cannot ask for a refund on a video animation package once the design of a storyboard gets completed. Our support department is available to discuss refund requests. In the case of user agreement violation, LogoPoppin reserves the right to approve or disapprove your request.
Refund on the custom package is similar to the single packages.
If you’ve ordered a logo and website and approved the logo design only, you will be eligible to claim a refund for the website while it’s in the initial design level and the design has not been shared or approved yet.
A request for a refund should be based on a valid reason. It needs to be qualified against the design’s brief or customer’s feedback for revisions. You can claim a refund if a design hasn’t been made as per the brief and no revision has been requested. You can always ask for revisions to the design to meet satisfaction.
Since design projects require the client’s feedback, we encourage our clientele to get involved in the design process to achieve the desired results.
We offer 100% unique designs. Kindly note that any resemblance will be a coincidence, and we won’t be responsible or offer compensation. As a client, it’s your responsibility to get the artwork copyrighted.
You need to meet the requirements to get your refund request approved.
Contact us using the following modes to ask for a refund:
Email us at firstname.lastname@example.org with the refund request along with a reason.
We will resolve your concern following our refund policy, or our refund department will send you an email confirming your refund request. However, LogoPoppin will obtain complete design rights and therefore, you won’t be allowed to display any version of the designs.
Here’s what it means:
The design and all work rights would be transferred to LogoPoppin, and you would agree that you have no direct or indirect rights to use or own the content, work product, or media.
Working in collaboration with the Government Copyright Agencies, we would share Copyright Acquisition information for the refunded design. This way, we would restrict you from reusing the designs in the future. In the case of any query, you can consider our refund policy or contact us at email@example.com.
We begin a design project after conducting extensive research, ensuring the design quality and uniqueness. To assure the desired satisfaction, our designers strictly adhere to the specifications provided in the order form.