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Terms & Conditions

Delivery Policy

Projects are delivered to the clients as per their requirements within the order confirmation timeline. An email is sent to inform clients about project delivery. The time frame and cost of project delivery varies according to the project and package selected by clients. In general, most projects are initiated within 24 to 48 hours or vary according to the project’s urgency or package selected.

Revision Policy

Revisions will be done according to the package you select. In addition, we offer unlimited free revisions without additional changes. However, the design and concept will remain the same, and the revision turnaround time would approximately be 2-3 Business days.

Refund policy

Deposited funds will not be refunded after project delivery, especially if you’ve approved the initial design concepts or requested a change. In addition, LogoPoppinreserves the right to cancels or terminates your contract in the case of a breach, nonperformance, or other reason.

Process to Request a Refund

You can ask for a refund after receiving the initial concept for a logo. However, the refund will not be entertained once you approve or ask for changes in the initial designs.

If you ask for a refund before receiving the initial design concepts, you will get a Full Refund (10% service & processing fee will be deducted).

You would be eligible for 66% of the refund if you request it within 48 hours (10% service & processing fee will be deducted).

You would be eligible for 33% of the refund if you request it within 48-120 hours of initial delivery (10% service & processing fee will be deducted).

You cannot request a refund after 120 hours of the initial project delivery. However, we value our esteemed customers and encourage them to consult with us in the case of any concern.

You cannot request a refund if no action has been taken on an order within 30 days after placing it, or after 30 days of inactivation or non-responsiveness from your side. However, we welcome you to reactive your design order any time after submitting a certain fee, depending on the project.

We will not entertain a refund once we’ve delivered the final files.

You cannot ask for a refund on a website package once website development gets completed or its deployment has been live.

You cannot ask for a refund on a video animation package once the design of a storyboard gets completed.

Our support department is available to discuss refund requests. In the case of user agreement violation, LogoPoppin reserves the right to approve or disapprove your request.

Refund on the custom package is similar to the single packages.

If you’ve ordered a logo and website and approved the logo design only, you will be eligible to claim a refund for the website while it’s in the initial design level.

A request for a refund should be based on a valid reason. It needs to be qualified against the design’s brief or customer’s feedback for revisions. You can claim a refund if a design hasn’t been made as per the brief. However, you can always ask for revisions until complete satisfaction.

Clients can avail our Money Back guarantee on orders. However, if a customer has placed an order with more than one agency for the same design project with an intention to ask for a refund. In that case, LogoPoppin doesn’t entertain it and reserves a right to decline a refund request.

Since design projects require the client’s feedback, we encourage our clientele to get involved in the design process to achieve the desired results.

We offer 100% unique designs. You’re entitled to a re-draw if our designed logo has similarities with an existing logo design. Kindly note that any resemblance will be a coincidence, and we won’t be responsible or offer compensation. As a client, it’s your responsibility to get the artwork copyrighted.

How to Request a Refund?

You need to meet the following requirements to get your refund request approved.

Contact us using the following modes to ask for a refund:

We will resolve your concern following our revision policy, or our refund department will send you an email confirming your refund request. However, LogoPoppin will obtain the design rights. Therefore, you wouldn’t be allowed to display any version. Here’s what does it mean:

The design rights would be transferred to LogoPoppin, and you would agree that you’ve no direct or indirect rights to use or own the content, work product, or media.

Working in collaboration with the Government Copyright Agencies, we would share Copyright Acquisition information for the refunded design. This way, we would restrict you from reusing the designs in the future. In the case of any query, you can consider our refund policy or contact us here (Support@logopoppin.com).

Our Quality Assurance Policy

We begin a design project after conducting extensive research, ensuring the design quality and uniqueness. To assure the desired satisfaction, our designers strictly adhere to the specifications provided in the order form.

We Guarantee Satisfaction

We offer to rework the ordered design. We don’t hesitate to revise it multiple times until you’re 100% satisfied with the final design (refer to our revision policy as it differs according to the package).

Our Customer Support Service

Our Customer Support Service is available 9-5 Mon-Fri EST to address client’s queries and questions.

Our Communication Policy

We only contact our clients from the email address or contact number provided on our website. Therefore, we don’t take responsibility for the damage caused by emails or contact numbers not mentioned on our website.

Our Policy to Access Information

LogoPoppin may ask for certain information once you decide to access our services. For example, you may need to provide registration details or other information. After accepting these terms and conditions, you acknowledge that the information you’ve provided is correct, accurate, and complete.

We reserve the right to refuse your access to our services or resources if the information provided by you turns out to be false, incorrect, or incomplete. We also reserve the right to terminate or suspend your account any time over providing misinformation.

Exclusions

LogoPoppin assists clientele with the integration of APIs and 3rd party plugins. The required integration to assist the website’s functionality will be standard. We don’t deal with the third party during project development. In the case of additional work, we require a separate fee agreement.